Return Policy
Return Policy
At Sylk Society, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you have the right to return your item(s) within 14 days of delivery.
Conditions for Returns:
- Time Frame: Returns must be initiated within 14 days of receiving your order.
- Product Condition: Items must be returned in their original condition, unused, and with all original packaging intact.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Non-Returnable Items: Certain items may be non-returnable, such as perishable goods, personalized items, or items marked as final sale. Please check the product description or contact us for more details.
How to Initiate a Return:
- To start a return, please contact our customer service team at sylksocietyhair@gmail.com with your order number and reason for the return.
- Once your return is approved, we will provide you with the necessary instructions.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Shipping Costs:
- You will be responsible for covering the cost of return shipping unless the item is defective or you received the wrong item.
- Original shipping costs are non-refundable.
For further assistance or any questions regarding returns, feel free to contact us at sylksocietyhair@gmail.com.